Alume, love to hear from you

Need help finding a size? Want to work with us? Feel like saying hi?

Drop us a message and we'll be in touch.

 

Find us on Instagram @alume_nation

213 Denison St
Queens Park, NSW, 2022
Australia

Returns Policy

Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Vestibulum id ligula porta felis euismod semper. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Donec sed odio dui. Integer posuere erat a ante venenatis dapibus posuere velit aliquet.

RETURns and exchanges


RETURNS

alume will accept returns under the following circumstances:

The item is faulty due to a manufacturing fault only, not to any damage caused by the customer during and after the parcel is opened.

The garment is in its original condition, unworn, unwashed, with all original tags attached.

The item is returned via traceable post within 7 days of receipt. alume cannot accept responsibility for missing packages. Payment for shipping of any faulty item will be the responsibility of alume and details will be arranged via email after confirmation of garment fault.

The original invoice is returned with the garment as proof of purchase from the alume online store.

Email customercare@alumenation.co if you believe your garment is faulty so that a replacement or exchange can be offered as soon as possible


EXCHANGE POLICY

 

Please refer to our sizing chart to help you in your size selection when purchasing an alume garment.

alume will exchange any item for another size providing the purchaser covers the cost of item return and shipping of alternate size or exchange item.

The item is returned via traceable post within 7 days of receipt. alume cannot accept responsibility for missing packages.

The garment is in its original condition, unworn, unwashed, with all original tags attached.

alume are happy to replace, repair or refund due to a manufacturing fault only (not general ‘wear and tear) Please refer to our knitwear care information to prolong the life of your alume garment. Knitwear that is properly looked after will last a long time and maintain it’s “brand new” appearance.